![]() ![]() Domian, senior vice president of HR at The Bon-Ton Stores Inc. in Milwaukee. “Some people will not be happy regardless of the decision you make,” says Denise M. By ensuring a fair investigative process, HR professionals also can help build morale and trust among employees. ![]() On the other hand, a properly conducted investigation-one that is prompt, thorough and impartial-can help defend a company should a lawsuit be filed later. They’re more sophisticated,” says Schaefer, founder of Win-Win Resolve, which provides training in workplace investigations. “The public and employees and your jury members expect more today. “In today’s world, being able to conduct an effective internal investigation that will withstand legal scrutiny is a core competency for HR professionals. “The IBM case should serve as a wake-up call to HR managers across the United States,” says Lorene Schaefer, an employment lawyer and workplace investigator in Atlanta. Failing to follow up with those involved.Not conducting a thorough investigation.Using overly aggressive interview tactics.
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